Change is constant and the staffing
industry certainly holds no exception. How we manage the hiring process - from
top to bottom - has shifted dramatically in recent years, but many of the
fundamental rules still remain. It's all about finding the right talent at the
right time, place and price. It seems simple, yet there is no elegant formula.
Mostly, temporary staffing relies on the grunt work of middlemen. But the
efficiency with which employees are staffed is constantly improving, and those
companies that fail to adapt may begin to wonder, who really “moved their
cheese”?
Culture
Shift in Hiring
In the past, staffing firms and
departments managed talent in very different ways than we do today. What used
to be a paper and pen, pick up the phone and beat the streets process is now
far more streamlined and effective - when the right tools are in place, that
is.
What separates good staffing firms from
great ones is ultimately how easy they can make the hiring process for their
clients. Each company has their own secrets, but one pattern is clear: the Internet
has changed how our day-to day jobs. Only those businesses that adopt and
integrate the right tactics, in this case the Internet, will survive in the
competitive world.
Take the airline industry as an
example. What once was the task of travel agencies, helping customers to find
the best deals from point A to point B, is now automated by online systems that
show real-time pricing options. The consumer completes purchasing directly with
airlines in many cases, but there are also services like Kayak and Travelocity
that aggregate a variety of prices and options for consumers. The leaders in
the industry are those that tailor technology to their customers’ needs.
New
Tools Shake Up Old Ways
We now have a broad range of tools
available for managing billing and staffing projects, but not all tools are
created equally. Some big names include Elance and Odesk, but lots of smaller entrants are shaking things up as
well.
The big companies have a lot of the
standard features like billing and records management. These have become a
staple in the industry, helping us to keep payments flowing and staff
positioned properly.
But some innovators like NextCrew, which is providing online staffing tools to staffing firms, are hitting the market with some
creative tools. Two features that are unique include instant job matching and
self-managed staff profiles. These tools are likely to become standards in the
marketplace in upcoming years.
Instant job matching used to be
something we could only dream about. When companies request temporary labor, we
get busy with phone calls and emails to prospective staffers. In other words,
it's still a fairly manual process. But with services like NextCrew, a job is
posted and everyone who meets the criteria is immediately notified. In many
cases, positions get filled with qualified candidates in minutes with little to
no involvement from the staffing agency, a relatively hands-off, stress-free
method.
The other key factor is
presentability. Especially with temporary work, first impressions make all the
difference. With self-managed staffing profiles, prospective employees can maintain
their own profiles and manage content, much like a social media site. Not only
does that lift a burden off of staffing firms, but also it allows them to see
their employees as more than just names on a page.
The
Change Is Here...
The management of clients and
employees is rapidly changing. The advent of online-based services has made staffing sleek and simplified, but
new tools are constantly surfacing. How your firm implements these tools will determine
where it lands in this industry. Be prepared, because the cheese is moving and
it’s not going to stop anytime soon.