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Tuesday, April 22, 2014

Jump to the Next Curve - Part 2: Create Your Own Online Staffing Business

This is the part 2 of our Jump to the Next Curve series. You can find Part 1 here. 

Anyone who has ever worked in the temporary staffing industry understands how to maneuver through the complicated dance that is workforce management. 

Each week, dozens of potential employees walk through the doors to interview for opportunities with the service. For every job order from a client, countless candidates will be interviewed, only three to five will be submitted, and ultimately only one candidate will get the job. This perpetuates the myths that staffing companies are standing in the way of opportunities or just want headcount for their business. While this is patently untrue, the cycle still continues. 

The sweet spot for most temporary staffing companies and their flexible employees are short term positions offering additional income or work experience. Managing these projects can take a lot of time away from a recruiter or administrators daily tasks. A client may call at 4 pm on a Friday needing 15 people to be at their facility at 7 am Monday morning. Suddenly, the end of the day tasks get set aside and the urgency to fill the position by "smiling and dialing" makes the tension in the office electric. And what happens when you can't reach everyone in time? If the job goes unfilled, that is lost revenue and candidates still not working. 

In this brave new world of online staffing, there may be a solution. 

Online staffing with self-service capabilities streamlines the experience to allow clients and candidates to take a more active role in the process. It will change the face of the industry. 

Once you've implemented your online staffing system, your candidates and clients become engaged with your organization  Optionally, you can allow your clients to manage jobs directly to the system which automates an alert to available and qualified candidates. These skilled workers can respond directly and receive all the information they need to accept and start the assignment. Candidates waiting in the wings for the perfect job to become available can now stay engaged with short term assignments if they choose. 

An online staffing system can also automate several other parts of the process in between your applicant tracking and your back office processes. 

  • Candidates can manage their profiles directly by keeping their contact information and experience up to date.
  • New jobs are broadcast to the widest range of potential, qualified candidates as soon as they come into the system. 
  • Time sheets are automatically submitted and processed by your candidates and clients each week.
  • Optionally your selected clients can post new jobs to the system which will automatically generate a notification to qualified candidates.
Integrating online staffing into your workforce management solution offerings can improve your performance and potential as a future staffing business. Imagine how you can improve your processes and take your company to the next level to focus on new revenue streams and offering the best service to both your candidates and your clients. 

What questions do you have regarding online staffing and how it can affect your business? 

Stay tuned for the next topic of our Jump to the Next Curve series: Creating a Private Talent Pool. 

Thursday, April 10, 2014

Jump to The Next Curve - Part 1: Online Staffing Trends and Challenges

People outside of the staffing industry don't often understand all the intricacies of the business. They see recruiters as ruthless headhunters and staffing agencies as organizations that stand in the way between employees and jobs. None of this is true, of course. The staffing industry is complex and recruiters want to place qualified candidates at good companies. That is the only way the bills get paid. 

With major changes happening in technology and the increased dependence on the internet and cloud computer, there may be a brave new world available for staffing services that never existed before: 
Online Staffing

Right now, staffing companies face 3 major challenges: 

  1. How to efficiently find the right people for specific jobs while keeping talent "on the bench" engaged with the company.
  2. How to keep revenue growing by leveraging new trends and technologies.
  3. How to introduce a new system without disrupting the current ecosystem at the company.

The biggest myths surrounding online staffing is it is only for remote freelancers or companies will be sent untested candidates who have never been interviewed or vetted by the agency. The reality really lies within the way individual companies source talent, serve clients, and keep the staff engaged. 

Online staffing is growing quickly. Current projections indicate that it will be a $16 billion industry by 2020.  

The internet has changed everything we do. It has changed how we shop, how we travel, and how we stay connected. The staffing industry needs to embrace this change or get left behind. 

Staffing companies currently spend tremendous amounts of time screening and interviewing candidates. Every recruiter knows the pain of not having a position for every star candidate who walks through their doors. When that perfect job finally crosses your desk your superstar may already be working elsewhere. Missed opportunities represent untapped revenue for your company. 

At the same time, your clients often turn to you with ASAP jobs or temporary projects. These immediate need jobs or short term, undesirable projects may feel like a waste of time for you and your candidates, but they don't have to be. They can be an opportunity to engage your talent, satisfy your client base, and earn additional revenue for your company. You already have a pool of qualified candidates, online staffing can put them to work. 

Consider a system which frees your staffing firm from the old, outdated methods and provides an efficient, smarter way to find and manage talent.  Implement a system which will help keep that talent engaged, connected, and working.   Most importantly, keep the staffing firm flexible and competitive in order to take advantage of the new and emerging trends in technology, the technology that will be imperative for the continued growth of your business.

Depending on the market you service, there are many areas of opportunity that won't change your current business models. Online staffing can allow you to create new avenues of growth for your business. 

What else do you want to know about online staffing business and how it can enhance your current business model? 

Stay tuned for the second installment, "Jump to the Next Curve Part 2: Workforce Management for the New World"

Tuesday, April 1, 2014

Business Intelligence in Workforce Management

What is Business Intelligence? 

A definition: business intelligence is a discipline made up of several related activities including data mining, online analytical processing, querying, and reporting. 

Photo by Eric Molina via Flickr
Often, individual business owners believe that they can save money by not using a specially designed software system or by replacement them with free resources such as Google Docs and spreadsheets to manage their employees. A very small company can function in this way but for larger organizations a bigger system will be needed so there is room to expand. 

Are you familiar with the concept of Moneyball? Billy Beane changed the face of baseball using math, data, and analytics. You can do the same for your business. 

Look at the following questions and think if the answer would be helpful to you and if so, how long would it take for you to get the answer using current system?

  • Who is available to work tomorrow with a specific skill set and location?
  • How many people in system prefer text messages to emailed communications?
  • Is there anyone in your system who works more than 50% of their jobs at just one client?
  •  Is there a day of the week where you see more no-shows than others?
  • Who is being selected for specific clients when submitted through your VMS?
  • Is there one employee who has a pattern of rejecting certain jobs?
  • Do you have to consistently correct employee hours on their time sheets?
  • Which employee has to be reminded regularly to turn in their hours each week?
  • What is the hiring trend for a client?
  • What type of skills your clients are searching for?

Business intelligence allows your company to predict and project the tasks that will come up based on previous experiences and analysis of your data. 
NextCrew provides a white label online staffing platform which is built around your key performance indicators. We customize business intelligence around your needs and processes. Contact us today to learn more!  

Wednesday, March 12, 2014

Come See NextCrew at the Staffing Industry Analysts Executive Forum March 18th in San Diego

In just a few days, NextCrew will be participating in the Staffing Industry Analyst Conference being held in San Diego California. From March 18th through the 21st executives from all over will convene to discuss the latest news and technology in staffing. 

We are very excited to have our product and company showcased at the event. We want to invite everyone attending to come see us and talk about what we can offer. We are very proud of our product and believe that our online staffing platform will be a game changer in the industry. 
Before you speak with us we know you have some questions about what makes NextCrew stand out from the competition. What makes us cool? Here are some of the features our management system offers our partnering clients. 

  • White label branding to match your existing website and marketing strategy.
  •  Employee self-service platform which allows employees to stay engaged with your company.
  • Easy to use system to leverage the current trend of online staffing for your business.
  • Efficient built-in scheduling system 
  •  The ability to create a private talent pool customized for each of your clients based on their requirements and locations. 
  • Client Access
Your star candidates will never fall through the cracks again. Our easy to use system can streamline your staffing business and allow your recruiters to focus on what they do best: source more talent for your clients. 

In just two years NextCrew has grown significantly. We have expanded to work with clients all over the United States, Canada, and the United Kingdom. We work with companies to create a customized system that bridges the gap between applicant tracking and payroll processing.
We want to partner with you! Visit us at the Staffing Industry Analysts Executive Forum in San Diego. We look forward to seeing you there!  

Visit our website and contact us for more information. 
We are NextCrew: Online Staffing Platform for the New World! 

Monday, February 17, 2014

Are You Sitting on A Pot of Gold? How to Create an Additional Revenue Stream with Online Staffing

Everyone who works in staffing, from the president of the company down to the recruiters, understands that it is a lot of work to screen, interview, and enter every possible candidate into the database. Even after all the time invested in the process, not everyone you meet will be a fit for an open job. Staffing is often a game of being in the right place at the right time. The candidate might be in your office at the right moment for a hot open position while others are looking for something different like telecommuting or part time work. 

How do you keep track of stellar candidates who aren't a good match for your current available jobs? 

On the flip side, staffing services are often called upon by clients for short term projects or immediate needs. This begins the process of "smiling and dialing" everyone in the database to see if just a few will be available or open for the opportunity. This can be particularly time consuming and other important work will go undone as recruiters scramble to fill these jobs.

What if you could create a self-service database of those candidates?

These candidates are often available and eager to do work on a short term project or on a moment's notice. Not only would you be able to reach out to candidates who may otherwise languish in your employee pool but you can offer an added value to your clients by giving them an opportunity to connect  with these employees at their time of greatest need. This can also help engage your pool of candidates as you continue to search for their perfect permanent career opportunity. 

Imagine giving someone the possibility to do additional work to make some extra income as they wait for their right permanent job opportunity to become available. Each of your candidate's has skills that can help your clients on a temporary or as needed basis. They could have experience in anything from graphic design to data entry and everything in between. 

Online staffing revenue is projected to reach $3 billion in 2014. 
Are you leaving money on the table? 

NextCrew provides a cloud based and customizable software platform which allows your service to create an online staffing business that works for your specific industry, clients, and candidates. The platform offers an optional self-service function so your employees and clients can interface with it as needed. You can also integrate the back-end with your in-house payroll system or VMS.

Based on the way you choose to implement your system, clients can either search for your staff and invite them for a job or simply post a job and hire people once they show interest. Hiring can be done onsite or off-site. Once the assignment is complete, your client can rate the work and approve the employee timesheet. It is as simple as that. 

With standardized candidate profiles, it is very easy to identify quality candidates for short term opportunities whether hourly or project based.. Online staffing is not only for remote work. The NextCrew system allows clients to specify if the work can be done on or off-site. They are able to search candidates based on location to make each temporary placement as successful as possible.  

Are you read to tap into your gold mine and have a piece of $3B this year?

Contact NextCrewtoday to learn more!

Monday, February 10, 2014

Designing the Perfect Talent Pool: How Staffing Companies Can Customize Placements

Contingent staffing is a complicated game. Staffing agencies, recruiters, and account managers spend time getting to know their customers to determine not only which set of skills are right for their open jobs but also about their corporate culture, their permanent staff, and the personality types that would fit into their office environment. Shoehorning a qualified candidate into an ill-suited situation can be devastating not only to the client but also to that individual. However, once a service spends time getting to know their client base they find it easy to spot individuals who will succeed. 

The question then remains how much time does any staffing service need to spend creating customized recruiting solutions for each of their clients. I can remember from my days as a recruiter we may have several large customers who utilized our services weekly or even daily, but other smaller companies would only contact us when their situations necessitated a new hire. Even when they did not have a need we continued to meet qualified candidates who we felt were an excellent fit for their company. How could we keep this information organized and make this new talent available easily without spinning our wheels as recruiters.

With NextCrew Online Staffing platform, staffing companies can create client specific talent pools that target their specific business and populate them with individuals who would be a good fit.

If a client specializes in IT they will only see IT professionals in their system when they log in. If the IT client prefers individuals who also have a background in customer relations the pool can be narrowed down even further. Let your clients know that you have handpicked these candidates for their business based on their specific skills and ability to fit in with the organization. 

Your clients may not hire people every day or even every month but when they have a need it is often urgent. If you have the ability to create customized candidate pools that speak to their specific industry recruiters can stay ahead of the game and spend the majority of time sourcing new talent rather than contacting individuals for each new open position. 

Your client will be grateful to have access to trained professionals already prescreened for their company. 

To learn more about how to create customized private talent pools for your clients, contact NextCrew:workforce management for the new world. 

Thursday, February 6, 2014

Workforce Management and the Hospitality Industry in 2014

Image by Ryan Biller via Flickr

So many things have happened in the last few months that are impacting all levels of the employment industry. Every branch of business that makes use of contingent employees will be facing different challenges this year. Here is a look at how current trends will affect the hospitality industry in the months to come. 

With the changes that come with the Affordable Care Act (ACA), experts believe that business owners will make hiring decisions that are impacted by the law's definition of full time employment and the number of employees they need to have to participate in the law. Some business, especially in hospitality, will decide to reduce hours or staff before the government enforces the employer sponsored healthcare portion of the ACA. 

One potential solution to this issue for hospitality employers is to work with a service provider who can staff skilled workers for their business. A crew hired as part of a temporary or contingent workforce will not be counted among the permanent staff when it comes time to determine the company's participation in the ACA. It is even expected that contingent employment will surpass permanent jobs over the next several years.  

Beyond the ACA, companies are dealing with two additional issues. Many baby boomers will be retiring over the next several years and if companies are proactive about replacing them there will be an employment gap. Companies need to attract the younger generations, including Millennials, and to do that they will need to consider issues important to those workers such as good brand management. Generation Y is looking for collaboration, work/life balance, and good company online interaction. Especially for the hospitality industry it will be important to promote the brand in a positive way on channels such as Facebook and Twitter. 

This opens the door for workforce management services throughout the hospitality industry to pick up the slack in the market. Companies who provide contingent employees specifically for hospitality can not only help with the need for additional staff, but can also use their online brand and reputation to attract the best possible candidates to work these assignments. 

NextCrew is workforce management for the new world. We work with our clients to create a seamless system that will please both their clients and their crew. Contact us to learn more today!